Terms of service

GENERAL

These terms and conditions (the Terms) constitute an agreement between UAB SKINIJA, registration number 133618635, VAT number LT336186314, registered domicile at Šilalės street 14, LT-48313 Kaunas, Lithuania (the Seller) and you, based on which the Seller will enable you to purchase goods (the Goods) from https://www.skinija.lt/ online store (the Store).

You can contact the Seller using the following details:

Phone: +37037260353
Email address: info@skinija.lt
Address: Šilalės street 14, LT-48313 Kaunas, Lithuania

You may only purchase from the Store if you have the legal capacity to form a binding contract with the Seller under applicable law and you agree to comply with these Terms and applicable law. If you are under 18 years of age, you may only purchase from the Store with the consent of your parent or other legal representative. By placing an order, you confirm that you are at least 18 years old or that you have the consent of your parents or other legal representative.

The legal requirements protecting consumer rights will not apply to you if the Goods purchased in the Store are not intended for personal use and you are purchasing them for purposes related to your (current or planned) business, trade, craft or profession. Unless you agree otherwise with the Seller, the provisions of these Terms intended for consumers will apply only if you make purchases in the Store as a consumer.

PURCHASING

When you visit the Store and select the Goods, a shopping cart will be created based on your selection.

Once the shopping cart has been created, you will be required to enter the information necessary for the delivery of the Goods you have selected. Make sure that the information you provide is correct and that the Goods ordered meet your requirements. You will have the opportunity to correct any errors before confirming your order. The personal information you provide will be processed in accordance with the Privacy Policy.

You agree that by placing an order with the Store, you undertake to pay the price of the Goods specified in the order. The price displayed by the Store and on the Order is inclusive of all taxes except for a delivery charge for the Goods, which will be payable by you in addition (unless otherwise specified by the Store). All prices in the Store and on the order are in Euro and inclusive of value added tax (VAT).

You can pay for the Goods using the methods indicated on the Store’s Secure Payment page. Payment must be made immediately after placing the order.

Once you have confirmed your order, the Seller will receive full details of the order. The order will be deemed to have been placed when the Seller receives it, which will also constitute an agreement between you and the Seller. However, the Seller's obligation to perform the contract will not arise until the Seller receives confirmation from a payment service provider that payment for the Goods has been received.

Once the order has been placed and paid for, an email letter will be sent to the address you have provided, detailing the Goods ordered and the details you have provided. An electronic invoice for the purchased Goods will be sent to you by email; a paper invoice will not be provided.

On receipt of confirmation of payment for the Goods ordered, the Seller undertakes to fulfil your order.

CHARACTERISTICS AND QUALITY OF THE GOODS

Characteristics of the Goods will be included in each description of the Goods provided at the Store. The Seller will seek to ensure that the Goods comply with the legal requirements and are suitable for their intended use.

By placing an order, you acknowledge being aware of the fact and understand that the colour, shape, or other features of the Goods on display at the Store may not coincide with the actual size, shape, or colour of the Goods due to the characteristics or settings of the monitor/other device being used by you. Such differences will not constitute defects of the Goods, except if such differences will be caused by the actions of the Seller or its related persons.

The Seller undertakes to deliver the Goods which correspond to the information given in the description of the Goods provided at the Store. The Seller also undertakes to provide you with the range and quantity of the Goods specified in the order but will not be held liable for any inaccuracies in the range or quantity of the Goods so delivered if such inaccuracies result from your failure to provide correct information in the order placed with the Seller.

DELIVERY OF GOODS

When ordering Goods, you must select a delivery method and provide a delivery address. Available delivery methods and delivery terms are specified on the Store’s Delivery page.

Please note that all delivery times are estimates only. We always endeavour to deliver orders as quickly as possible, but sometimes deliveries may take longer due to high order volumes or the availability of delivery services. Please check the delivery status information which is constantly updated by the Seller. Once your order has been dispatched, you can check the delivery status by entering a tracking number into the service provider's system.

If you collect your parcel and find that it does not contain the Goods you ordered, please contact the Seller immediately.

The Goods will be packed depending on their nature to ensure their suitability for use upon delivery.

REPLACEMENT OR RETURN OF GOODS

Withdrawal within 14 days (for consumers only)

If you purchase from the Store as a consumer (i.e. a natural person acting outside the scope of an economic activity (trade, business, craft, etc.)), you may return the Goods within 14 (fourteen) calendar days of receipt. Returns may be made without giving any reason, i.e. by exercising your right of withdrawal from a distance contract as granted to you by Lithuanian and EU law.

If you withdraw from the contract, the returned Goods must be unused, undamaged, in their original packaging, with tags/labels intact and of merchantable quality. We will consider you to have complied with this requirement if, in inspecting the Goods, you have carried out only such actions as are necessary to evaluate the Goods and which you would normally carry out in inspecting the Goods in a physical store.

If you wish to exercise this right, you must contact the Seller by email immediately and in any event within 14 (fourteen) calendar days of receipt of the Goods, enclosing proof of purchase. You can fill in a withdrawal form template here.

In the event of withdrawal, the Goods must be returned to the Seller at Šilalės street 14, LT-48313 Kaunas, Lithuania immediately and in any event no later than 14 (fourteen) calendar days after you have sent your notice of withdrawal to the Seller by e-mail. In order to comply with the return period, the Goods must be dispatched before the end of the 14 (fourteen) day period. You are responsible for the cost of returning the Goods.

Goods purchased from the Store cannot be returned to concept stores.

If you withdraw from the contract, the Seller will refund the money you have paid for the Goods and the delivery of the Goods to you no later than 5 (five) business days as of the receipt by the Seller of the returned Goods (unless the Seller decides to refund earlier at its sole discretion). Refunds will be issued using the same payment method you used to purchase the returned Goods.

Legal entities and other purchasers who are not consumers do not have a right of withdrawal unless otherwise clearly agreed in writing with the Seller.

Return of defective Goods

The Goods are subject to the statutory warranty provided by the laws of the Republic of Lithuania, i.e. the Seller is liable to the consumer for any failure of the Goods to comply with the quality requirements at the time of delivery of the Goods and which becomes apparent no later than two years after the delivery of the Goods.

If the Goods purchased from the Store are not of satisfactory quality, you may, in accordance with and within the time limits set by law, require the Seller to remedy the defects free of charge or to replace the defective Goods or, in the cases set by applicable law, to reduce the price accordingly or to return the Goods.

If you are of the opinion that the Goods purchased from the Store are not of satisfactory quality and have discovered defects, you must notify the Seller of this and of your choice of remedy by e-mail within two months of the date on which the defects were discovered. For this purpose, you should provide the Seller with a detailed description of the defect, including the time and circumstances in which the defect was discovered, together with photographs and any other relevant information that will enable the Seller to identify the defect. You can fill in a return form template here.

The purchaser's rights with respect to the defective Goods shall be exercised in accordance with Articles 6.364(1)-6.364(3) of the Civil Code of the Republic of Lithuania.

INTELLECTUAL PROPERTY

The Goods are protected by trademarks and other marks belonging to the Seller and/or other parties. All intellectual property rights in the Goods (or any part thereof) are also vested in the Seller and/or other parties.

All trademarks and logos used by the Store, its domain name, the Store itself and its website (including all elements thereof, such as text, photographs, drawings and other material posted on the Store/the website), as well as the look, feel and design of each page of the Store/the website, and all intellectual property rights therein, belong exclusively to the Seller and/or other parties. You agree not to reproduce, modify or otherwise use such intellectual property without the separate written consent of such owner.

LIABILITY

You must provide the Seller with the information requested, which must be accurate and complete. You are responsible for ensuring that the delivery address is correct.

The Seller's liability for the quality and delivery of the Goods is the same as provided by applicable laws and regulations.

In any event, you are responsible for protecting your login details. However, if you become aware of any unauthorised use of your login details, you should contact the Seller immediately.

MODIFICATION AND DISCONTINUATION

The Seller will be free to modify these Terms from time to time. The latest (valid) version of the Terms will always be available at the Store. You must read the Terms then in effect before confirming your order. When the order is confirmed, it will be governed by the Terms in effect on the date of confirmation.

The Seller may stop selling online (close the Store) at any time. Such cessation of activity will not affect any contract of sale then in force.

MISCELLANEOUS

The laws of the Republic of Lithuania will apply to the execution and interpretation of these Terms and of each sale and purchase agreement.

Any dispute, disagreement or claim arising out of, or in connection with, these Terms or any sale and purchase agreement concerned (including any breach, termination, or validity of the same) shall be settled by negotiation. If the parties fail to reach an agreement, the dispute shall be settled in accordance with the laws of the Republic of Lithuania. In Lithuania, the competent body for out-of-court settlement of consumer disputes arising from these Terms, is the State Consumer Rights Protection Service (address: A. Goštauto g. 12, LT-01108 Vilnius, tel. +370 5 262 6751, e-mail: tarnyba@vvtat.lt; website address: https://www.vvtat.lt, requests or complaints can be submitted electronically through the Consumer Rights Information System (VTIS): https://vtis.lt/). A list of out-of-court resolution bodies for consumer disputes in all the EU countries is provided here: https://consumer-redress.ec.europa.eu/dispute-resolution-bodies_en.

All notices and other communications relating to the purchase at the Store and to these Terms will be delivered via email (if to the Seller – at the email address indicated above, and if to you – at the email address given when placing your order).

If any provision of these Terms is or becomes invalid (either in whole or in part) that will not affect the validity of the remaining provisions.

These Terms were last updated on 11 June 2026.