FAQ
Welcome to our FAQ, we are very happy that you are here and that you are a customer. We have tried to answer the most frequently asked questions.
How long does it take for an order to be delivered?
Orders in Lithuania are delivered within 2–4 business days of payment receipt.
When is delivery free?
Delivery in Lithuania is free for orders over €34.99, with the exception of courier delivery to the Curonian Spit.
We offer free delivery to the Curonian Spit via Lithuanian Post or to a parcel locker.
What are the delivery methods and costs?
To DPD Pickup, Omniva or LP Express parcel locker – €3.50. Delivery takes 2–4 business days.
By DPD courier – €5. Delivery takes 2–4 business days. Courier service is not available in the Curonian Spit.
Can I return an item purchased online?
Yes. You can return an item purchased online within 14 days of receiving it.
The returned item must be unworn, unused, and retain its original appearance. Its labels, original packaging, and hygiene seals must be intact.
These conditions do not limit your rights if you received a faulty item or an item that does not match your order.
How do I return an item?
Please fill out the return form and send it with the item and proof of purchase to the following address:
UAB "Skinija"
Šilalės g. 14
LT-48315 Kaunas
Lithuania
We do not accept returns of items purchased online at physical stores.
Who pays for the return shipping?
The buyer covers the cost of returning goods of suitable quality. We recommend choosing registered mail and retaining the proof of postage document.
When will I get my money back?
We will refund the money using the same payment method you used for the order, no later than 5 business days from the receipt of the returned item.
If the entire order is canceled, the item price and standard delivery costs will be refunded. Additional costs incurred by choosing a more expensive delivery method will not be refunded.
Can I change the size or color of the item?
We do not exchange items directly. Please return the unsuitable item and place a new order for the desired size or color.
What to do if you receive a faulty or incorrect item?
Contact us by phone +370 37 260353 or email info@skinija.lt. Please provide your order number and attach photos of the item. We will help resolve the situation.